1
Open the Pandit app
Sign in with the phone number linked to your practitioner account.
Account Deletion
Delete your Ritva account
Ritva users and pandits can request account deletion from inside the app or by contacting our support team. Pandit accounts enter a 7-day inactive restoration window before permanent deletion.
Pandit App
Delete from inside the app
This is the fastest way to request deletion for a Ritva Pandit account.
2
Go to Profile
Open Account Settings and choose Delete Account.
3
Confirm the request
Review the consequences screen, continue to confirmation, and tap Delete My Account.
4
Restore within 7 days if needed
Log in again during the 7-day inactive window to restore your account before permanent deletion.
Web Request
Request deletion by email
Use this option if you cannot access the app or need help deleting a customer account.
Send an email to contact@ritvalife.com with the subject Account Deletion Request. Please include the phone number linked to your Ritva account and whether the account is for the Pandit app or the customer app.
We may ask you to verify ownership of the phone number before processing the request. This protects your account from unauthorized deletion.
Timeline
What happens after a pandit deletion request
Immediately after request
The pandit account becomes inactive, new booking assignments are stopped, and pending listed or notified assignment rows are removed. Existing accepted bookings may block deletion until they are completed or resolved.
During the 7-day restoration window
You can restore the account by logging back into the Pandit app and choosing Restore My Account. During this period, calendar data is preserved so the account can be recovered cleanly.
After 7 days
The account is permanently deleted from active Ritva systems. Some records may be retained only when required for legal, fraud prevention, tax, payment, dispute, security, or compliance purposes.
Data
Data deleted or retained
Deletion removes account data associated with the Ritva profile, subject to legal and operational retention requirements.
Data scheduled for deletion
- Pandit profile details and verification information
- Uploaded profile images, documents, qualifications, and language details
- Device tokens and notification preferences linked to the account
- Calendar records created for the pandit account, once permanent deletion is completed
- Assignment records and practitioner availability data linked to the account
We may retain limited records when necessary to comply with law, resolve disputes, process payouts or refunds, prevent fraud or abuse, maintain security, or keep anonymized analytics that no longer identify you.
Need help with deletion?
Contact Ritva support if you cannot access the app, cannot receive OTP, or need confirmation about what data will be deleted.